Water softener replacement
Softeners wear out gradually, so the signs are easy to miss. This page covers what to look for and what to ask before you replace.
Signs it may be time to replace
Hard water signs are back
Scale on fixtures, spotty dishes and stiff-feeling laundry returning can mean the softener is no longer working properly.
Its age
Many softeners last roughly 10 to 15 years, though this varies with water quality and usage.
Salt problems
A hard crust or empty gap in the brine tank, or salt that is not being used, can point to a fault with the unit.
Constant or irregular regeneration
A unit that runs cycles far more often than it should, or at odd times, may have a failing valve or controls.
Frequent problems
If the unit has needed attention often or parts are hard to source, replacing it may make more sense than keeping it.
Before you get quotes
Compare like-for-like and newer models
A straight swap is usually simplest. Newer models may offer better controls and efficiency, so ask what is available.
Check what has changed
Your household or water may have changed since the old unit was installed. This affects the size you need.
Capacity and controls
Look for a system sized to your household and hardness, with controls that regenerate based on use.
Good questions to ask about your quote
Clear answers to these make it easy to know exactly what you are getting.
- What size do you recommend for my water hardness and household, and why?
- What are my options in size and features?
- Does the quote include removing the old unit and reconnecting plumbing and the drain?
- How does the new unit decide when to regenerate?
- What warranty applies to the tank, valve and controls?
Common questions
What information helps you quote a softener replacement?
The brand and approximate age of your current unit, its tank size if you know it, where it is installed, and any hardness reading you have. A photo of the unit and its label can also help.
Will a new softener fit where the old one is?
Often, but sizes, connections and drain arrangements differ between models. We check the space as part of your quote.
Related water softeners pages
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