Frequently asked questions

Your name and phone number, your ZIP code and county, the service and project type, and when you need the work. Email and notes are optional. Please do not enter payment details or ID numbers.

It is used to contact you about your project and arrange your quote. See the privacy policy for the details of what is collected and who handles it.

It helps to know roughly how old your current equipment is, what type of fuel it uses, and any symptoms you have noticed. Photos or model numbers are useful to mention in your notes if you have them.

Check what is included, such as removal of old equipment, permits, parts and labor warranty, and the timeline. If you compare quotes, make sure they cover the same scope of work: the lowest number is not always the same job.

Choose the as-soon-as-possible timeframe and mention it in your notes. We cannot promise a response time, so if you have a safety concern such as a gas smell, leave the home and contact your gas utility or emergency services first.

No. Requesting a quote does not commit you to anything. You decide whether to go ahead.

Usually your water heater is too small for how your household uses hot water, or sediment and age have reduced what it can deliver. Sometimes adding a second water heater is all it takes. See our hot water heaters page for the common causes.

That is usually hard water. Calcium and magnesium dry onto glassware and dishes as a white film. Most homes in the Magic Valley have hard water and no softener. See our water softeners page for the other signs.

Our form is written for homeowners. If you are a tenant, speak to your landlord or property manager first, since they usually arrange work on the building.

Use the contact page, or call us. We can help with any question about your request or your project.