Privacy policy

Who we are

Magic Valley Water handles hot water heater and water softener projects for homeowners in the Idaho areas we serve.

What we collect

When you submit the quote form we collect your name, phone number, ZIP code, county, the service and project type you choose, and when you need the work. You may also give an email address and notes. If you tick the consent box we record that, the wording version you agreed to, and the time.

For security and spam prevention we process your IP address. We use a hashed form of it for rate limiting, and the IP address is sent to Cloudflare as part of the Turnstile check.

How we use it

We use your details to arrange your project, to contact you about it, to keep a record of requests, to send an internal notification, and to protect the site from abuse. If we enable confirmation emails, we will also email you to confirm we received your request.

Who handles your information

Your request is stored in a Google Sheets spreadsheet and sent by email using Resend. The site is run on a cloud hosting provider and protected by Cloudflare Turnstile. These companies process data on our behalf. We also share your details with contractors who carry out work on our behalf, only so they can contact you about your project.

Cookies and tracking

This site does not use advertising or analytics cookies. Cloudflare Turnstile runs a bot check when you use the form and may store or read limited data in your browser for that purpose.

How long we keep it

We keep request records only as long as reasonably necessary for the purposes above and for ordinary business records.

Your choices

You can ask us to correct or delete your request details, or ask us to stop contacting you. Use the contact page to reach us. Do not include payment card numbers, government ID numbers or similar sensitive details in the notes field.

Limits of our security

We use reasonable technical measures, including encryption in transit and access controls on our systems. No online system is completely secure, and email and spreadsheets are not designed as secure vaults, so we cannot guarantee absolute security.

Changes

We may update this policy. The date at the top shows when it last changed.